TESTIMONIALS
I'm so glad they're still around. I've literally used these guys longer than the 7+ years they've been around. I remember watching The Hurt Locker at his house while he was fixing a RROD issues on my Xbox 360 before they even had a true store front. I had an issue with my PS3 on my most recent trip and they used a part from a PS3 of theirs on premises (used for parts) to get mine running properly for mere pennies on what it should've cost! An amazing bit of much customer service that so many companies forget about. Will continue to use for another 7+ years. loll
Dwight Bass
Dwight Bass
I called and he told me what to do and fixed it in two seconds. How great is that!
Janet Buderus
Janet Buderus
Did what they said, on time, at a great price! Repaired MacBook Pro with a failing HD and dead battery.
John Andrew
John Andrew
It has been a while since I stopped by for computer help, but today I nervously brought my dead laptop in and they were able to get it checked out and running in 10 minutes... and did not even charge me!!! It turned out to have had a little water damage and also was suffering from my constant over-use. They gave me clear and helpful information on how to keep it more responsive and trouble-shoot for myself in the future. Would highly recommend these guys. Thanks!!!!
Julia Bell, Dell and Flourish Design
Julia Bell, Dell and Flourish Design
Toshiba laptop that is only a few years old started having video problems when opening the lid. USC (User Friendly Computer) diagnosed for free, unfortunately the repair cost more than a new laptop. When I was searching for some files on the old laptop it asked me for my password that no longer worked. USC got into it and informed me of an issue in the operating system that randomly does this, not me, again no charge. I brought them a new laptop to transfer the old, very old software into the new system. We are back in business in only one day and at a price that was shockingly affordable. The USC team is experienced and they live up to their name, FRIENDLY.
Ken Morse
Ken Morse
I have an old HP printer and Mathrew took the printer and fix the problems we had. no more noise they did a great job . I want to 3PC shops before I can go to these guys and they took care of me I went to three PC shops and these guys we're the only ones in Santa Cruz that can fix printers
Bradley Berlin
Bradley Berlin
great service and also fast. I highly recommend them also for apple and windows.
Robert Baertsch
Robert Baertsch
Matthew provided wonderful customer service.
Michele Anderson
Michele Anderson
These guys are great. I've been using Peter for everything IT in my business for a few years now and I've taken my laptop into the River Street business a few times for repair. They are excellent- clear communication, readily available & good prices. I highly recommend them!
Tonya Fleck, Santa Cruz Natureopathic Medical Center
Tonya Fleck, Santa Cruz Natureopathic Medical Center
This is my go-to place when my computer world is not right. They are friendly and super approachable. They are very efficient. Many times, they are able to solve my problem without me having to leave my computer with them. I'm quickly out the door and back to work. Their prices are extremely affordable. Most importantly, I trust them. I know they will always provide the best service at the best rate, and my computer will work as well as it did the day I bought it.
Aki W., Santa Cruz
Aki W., Santa Cruz
These guys are amazing! I brought my printer in to get looked it and all it needed was a good cleaning which they did as a courtesy for me!
Ramona H., Eureka, CA
Ramona H., Eureka, CA
My laptop was bouncing with adware and slowing down
they did a great job and it's as good as new...
thanks... to the gurus of laptop repair
I really should do this once a year.... a tune up
Nancy H., Santa Cruz
they did a great job and it's as good as new...
thanks... to the gurus of laptop repair
I really should do this once a year.... a tune up
Nancy H., Santa Cruz
Good job, fast response. Owner took the time to address my concerns promptly and to my satisfaction. Thank you.
Michael F., Santa Cruz
Michael F., Santa Cruz
very good and prompt service that fixed my bug issue ... ! and a nice courtesy follow up call too to explain a comment I'd left here ... many thanks !!
Nick I., San Jose
Nick I., San Jose
Excellent service, shockingly affordable price to transfer software from old laptop to new. Nice to have a reliable computer company that is local.
Ken Morse, Capitola
Ken Morse, Capitola
User friendly did s great job of troubleshooting my modem issue and got me back up and running in less than one hour. It is the IT version of an old fashioned doctor's house call. I appreciated the great service.
Zach Liske, Santa Cruz
Zach Liske, Santa Cruz
They do a good job of diagnosing problems and getting me rolling again. I have had them work on laptops and I have also had them come to my Real Estate Eight Three One office to take care of issues and I always get results. I would recommend them.
Suzy R., Soquel
Suzy R., Soquel
I have had 3 fine experiences with User Friendly.
Two of them were due to the expertise and patience of Andrew Foehner.
He came onsite and hooked up a 2nd PC for me, a printer and speakers.
Not only efficiently and successfully but was polite and patient and made sure to train me in how to use each. He also rearranged my desktop for maxiumum efficiency and was fun to work with.
Alan L., Santa Cruz
Two of them were due to the expertise and patience of Andrew Foehner.
He came onsite and hooked up a 2nd PC for me, a printer and speakers.
Not only efficiently and successfully but was polite and patient and made sure to train me in how to use each. He also rearranged my desktop for maxiumum efficiency and was fun to work with.
Alan L., Santa Cruz
Thank you very much for your services. Trust and integrity is my opinion of them. Thanks again.
Joe M., Santa Cruz
Joe M., Santa Cruz
Great help with both data recovery and battery replacement. They stuck to the price they quoted, even though they had to return and reorder the battery, and Matt called me back and completed the work within the time frames he gave me each time. When something went wrong, they worked to fix it; I can't even THINK of calling another place. Thank you, guys!!!
Lisa D., Santa Cruz
Lisa D., Santa Cruz
I created a Yelp account to give them a shout out for the free advice. I brought in my laptop that had an issue with the power adapter. The guy at the front counter spent 5 or 10 minutes looking it up & going into detail about it. Turns out it wasn't that hard to fix, much cheaper to do it myself. Then he helped my father with an unrelated issue, all without charge. I'll definitely go to them when I need work done in the future, trustworthy place.
Declan C., Santa Cruz
Declan C., Santa Cruz
Cs. I've used his services twice. He has fixed my laptops for work in a timely fashion, and they are better than new when I get them back. He even fixed my lenovo think pad that had never worked correctly. Thank you Matt and User Friendly Computers!!
Katherine C., San Francisco
Katherine C., San Francisco
I highly recommend User Friendly Computing. We use them in our business as well as personal computers. They are very easy to talk to regardless of your IT expertise. They have great follow through and customer service. Their rates are very fair and I even called them afterwards with a minor issue and they helped me fix it over the phone without an additional charge.
Gretchen M., Watsonville
Gretchen M., Watsonville
Excellent experience; the employees here are prompt, courteous, and honest. I brought my computer in yesterday morning with a potential backlight issue. They were unable to replicate the problem (computer is working fine now), so they sent me on my way-- no charge, even though they checked out the hard drive and cleaned some dust out of the fan. A lot of other places would have charged me for the evaluation and/or for unnecessary parts and labor.
Rachael R., Henderson, NV
Rachael R., Henderson, NV
There is simply no other company in Santa Cruz that I would put the trust of my business and my financial well being of my family into the hands of. I have been using Peter for years, and whether I drop my computer off at their location or pay a weee bit more to have have one of theit techs come out, they leave my business/home w/ computer problems solved/fixed everytime. If you want professional, courtious, affordable etc. call them. They rock/rule/kickass.
Mike B., Santa Cruz
Mike B., Santa Cruz
The people in User-Friendly are really *friendly*! There's never been a line the few times I've been, & they've always solved my laptop issue instantly, with minimal charge & time-usually within minutes. I'm impressed with how nice & knowledgable they are there. Thanks guys!
Julie I., Santa Cruz
Julie I., Santa Cruz
This place is great! I had an error on my laptop for about a month and just lived with it....I finally remembered meeting Peter Huemer (the founder and CEO) months ago and still had his card with me. Thank goodness for small favors. I took my laptop in, told them what I had been dealing with - the staff was really nice (they didn't treat me like an idiot like some other shops will and do) and a day later my laptop was back in my arms and as good as new. Great, great local company and wonderful service!
Carie G., Los Angeles
Carie G., Los Angeles
Excellent service since day one- 11 years! Use me as a reference"
Tom Shafer, Shafer Income Tax and Real Estate
Tom Shafer, Shafer Income Tax and Real Estate
Peter, I appreciate your willingness and attempts to help me out... Thanks again....I really do appreicate you.. Tax season is two more weks....I hope you will be around in another pinch."
Max Walters, Walters & Kondrasheff
Max Walters, Walters & Kondrasheff
"You will forever be known to this office as 'Saint Peter'. Thanks for your outrageous service today. We could not have done it without your expertise. Your ability to move forward overcoming technical obstacles within the Mac v. PC networking environments, in combination with caring nature, left our systspan, and spirits in great shape. Have a heavenly weekend!"
Robert Tomlinson, VP 2:58Inc.
Robert Tomlinson, VP 2:58Inc.
"I have lived in Santa Cruz all my life, and I cannot recall ever receiving such prompt, assured, professional and prompt business service.... With the utmost respect and sincerity, it would be without hesitation that I would recommend in a very high regard your company and services to anyone/businesses I know."
Sandy Evans, Santa Cruz
Sandy Evans, Santa Cruz
"Peter: This is to express my appreciation of the help I received today from the staff @ User-Friendly Computers. You folks helped me set up a DSL & network systspan at my house here in Santa Cruz a few months ago. Yesterday our DSL stopped working. I called in, and a nameless woman walked me through resetting the "IP configuration" by running "sysipcfg". My problspan was solved in a matter of minutes, with no charge. This probably sespans simple to you but it was a major learning experience for me and essential, it sespans, if we're to survive Pacbell's DSL service. This is not the first problspan that I've called you on, and each time I've received this kind of support. Over the last few years I've turned to several different local shops for help with computer problspans, both for my home systspan and for the agency that I run. We've never had the "user-friendly" experience I have had with you folks. Given the constant learning required for ordinary users like me to keep pace with this evolving technology, your kind of support is essential. Thanks a lot--"
Paul Johnston, The Citizenship Project
Paul Johnston, The Citizenship Project
"Peter, I can't believe that it's taken such a great shape already.. As information, I had 10 minutes to kill tonight and actually got into the site through AOL... My wife will be working on the site later in the week.. ALSO, I like the COPYWRITE sp?? on our page.. You are definitely the MAN... Thanks for all your help.. I'll e-mail any MAJOR changes I am unable to make.. Regards, Kirk.."
Kirk Stevens, One Stop Logistics
Kirk Stevens, One Stop Logistics
"You are the greatest. Thank you for your help...it is priceless! My computer has been down since last Friday - how sad. It is all good now, thanks to you."
Deanna, Santa Cruz
Deanna, Santa Cruz
"Dear Peter, It was a great pleasure to meet you this morning. I want to compliment you on handling my problspan. It must have been insignificant to you, but you came out and spent all this time you needed to correct it, anyway. I am grateful and I hope to be able to recommend you to others. I wish you much success in your business."
Jim Gobets, Scotts Valley
Jim Gobets, Scotts Valley
"Just a little something to thank you for great service and especially for calling to our attention the PacBell billing discrepancy. We were able to get it corrected. Thanks again!!"
Don & Carol Schwartz, Scotts Valley
Don & Carol Schwartz, Scotts Valley
"Dear Peter and Staff, Thank you for your recent service, memory replacements, etc. on my laptop. I have always been extremely impressed with the fact that you give such high quality service to someone with such sporadic and (in my view) unprofitable computer needs. It's as if how much you're getting paid and the work involved doesn't matter, your philosophy seems to be center on meeting my needs no matter what it takes... I appreciate it, your excellence does not go unnoticed. Our firm's computer operations would not be possible without your gracious help. You're a joy to do business with and it makes my life easier. Thank you."
Abraham Phillips, Ronald J. Phillips Insurance Services
Abraham Phillips, Ronald J. Phillips Insurance Services
"Hi Peter! Thank you so much for getting on this so quickly. Yesterday we had nothing; today we are looking at our name on the web. Wow!"
Margaret Hicks, Advocates for Nisene Marks State Park
Margaret Hicks, Advocates for Nisene Marks State Park
"hi peter -- you are so indescribably terrific....welll i don't want to spanbarass you but i so appreciate your smart timely careful work..."
Paula Borsook, Cyberselfish.com
Paula Borsook, Cyberselfish.com
"This Law firm has used the services of User Friendly for some four years. They have networked our computers, installed software as well as sell us hardware. Our firm has been very pleased with the dependability, honesty, competency and accuracy which Peter and his staff at User Friendly have afforded us. I would highly recommend User-Friendly for any task as well as the purchase and installation of hardware"
Vann H. Slatter, Attorney at Law
Vann H. Slatter, Attorney at Law
"Thanks for your efforts yesterday. I've been fighting the problem since May 1st - very frustrating to say the least. Now that you put your finger on the problem - an intermittent NIC card that would decide not to spool - it all makes perfect sense, doesn't it? I'll recommend your services to anyone who asks me."
Rob Brownstein, Words and Images
Rob Brownstein, Words and Images
"Thanks very much for your help, time, and concern. Dinna and I truly feel that you guys genuinely care about our business and that means a lot."
Jim Gordon, Profound Employment
Jim Gordon, Profound Employment
"...The purpose of this letter is to inform you that I was very impressed with Richard's friendly dspaneanor, his obvious capabilities with diagnosing and fixing computers and his willingness to go beyond the fixing of my computer to assist me further in programming certain areas which were beyond my limited knowledge."
Fred Swisher, CPA
Fred Swisher, CPA
"This DSL connection is wonderful. Thank you so much for your help. Tomorrow I'll have Tycho set up individual POP accounts. If ever you need a good word, I give great reference.... Bravo!"
Eric Raymond, Raymond International
Eric Raymond, Raymond International
"Richard Frank came out yesterday to our company and completed a network DSL installation. He was extrspanely helpful, professional, and thorough. It was a complicated, challenging task and he was fantastic. I have given his name and your company as a reference to another grower in the area and will recommend you to others with the same needs. Cindy, who took the wall, was also excellent. I can't tell you how nice it was to contact a company and have the person actually understand what you were asking. She jumped on it immediately and Richard was out here within two hours. This quick action and immediate service is most refreshing in an industry that is so often horrendous on tech support."
Karen Achen, Pajaro Valley Greenhouses
Karen Achen, Pajaro Valley Greenhouses
"Awesome Peter. I commend you on your complete and satisfying response to all my questions!"
Frank Cruz-Aedo, Brass Ring Inc.
Frank Cruz-Aedo, Brass Ring Inc.
Dear Peter:
My apologies for not getting your last name so that I could properly address this letter, however, I am sure, and hopeful, that you will receive it regardless.
If I may first briefly state that this is simply a "thank you" letter--so PLEASE don't throw it away YET! Anyway, on Septspanber 15, 2000, I was in desperate need to replace my computer keyboard. I currently work out of my home transcribing tape transcripts, and have, for quite some time, used a Microsoft Natural Keyboard (a.k.a. ergonomically correct keyboard) in which I have come quite accustomed to and familiar with. Therefore, when my keyboard "died", I needed to replace it as soon as possible so that I could finish the work I was currently in the middle of. Although I have an alternative/back-up keyboard, I have become so accustomed to the "Natural" split-keyboard, that I felt it was taking twice as long to complete my work since I was making numerous typos and not able to type as fast as I normally do.
With this, I immediately contacted several local office/computer equipment dealers in hopes of finding a replacspanent keyboard. (Please note, it is Friday evening, approximately 6:30p.m.) I frantically searched the Yellow Pages and came across an eye catching advertisspanent: USER FRIENDLY COMPUTING. After obtaining several price quotes, and feeling that they were a little expensive, I thought I would check out this company since I had nothing to lose (except my paycheck when I can't complete my work).
At first, I spoke to a woman (very pleasant) who informed me that she was the "answering service". I inquired about a computer keyboard and she said she would get the message to someone and they would call me back. Not knowing if this would actually occur, I got prepared to go to a local office equipment store and spend the extra money for a new keyboard. To my wonderful surprise, I don't think one minute passed when my phone rang. "Peter" from User Friendly Computing returned my call with regard to my inquiry about a keyboard.
I have lived in Santa Cruz all my life, and I cannot recall ever receiving such prompt, assured, professional and prompt business service. Not only did Peter locate a keyboard for me, but, obtained a much lower price quote. In addition, while Peter researched the availability of this particular keyboard, he made several phone calls but did NOT put me on hold. I was able to hear his conversation with the vendor and able to know exactly what was said, the cost quoted, etc., The most honest, professional, and expedient customer service I have ever received--and at no cost!
Within 1-2 minutes, Peter located the keyboard I was looking for, AND, at a much lower cost than what I was quoted at several other businesses.
So, Peter, this is simply a very gracious and appreciative "thank you" for taking the time to assist me in a time of need. It may sound kind of silly to some, but, when you rely on certain tools that you utilize on a day-to-day basis which may be necessary for you to complete your work, it can be a little frightening when a particular tool or equipment is not there to support you.
In closing, I must add that the other reason for sending you this letter is that I felt it would be most appropriate that the first document I typed on my new keyboard go to you and User Friendly Computing to express my gratitude and sincere appreciation for your assistance. With the utmost respect and sincerity, it would be without hesitation that I would recommend in a very high regard your company and services to anyone/businesses I know.
Thank you again--
Respectfully,
Sandi Evans
My apologies for not getting your last name so that I could properly address this letter, however, I am sure, and hopeful, that you will receive it regardless.
If I may first briefly state that this is simply a "thank you" letter--so PLEASE don't throw it away YET! Anyway, on Septspanber 15, 2000, I was in desperate need to replace my computer keyboard. I currently work out of my home transcribing tape transcripts, and have, for quite some time, used a Microsoft Natural Keyboard (a.k.a. ergonomically correct keyboard) in which I have come quite accustomed to and familiar with. Therefore, when my keyboard "died", I needed to replace it as soon as possible so that I could finish the work I was currently in the middle of. Although I have an alternative/back-up keyboard, I have become so accustomed to the "Natural" split-keyboard, that I felt it was taking twice as long to complete my work since I was making numerous typos and not able to type as fast as I normally do.
With this, I immediately contacted several local office/computer equipment dealers in hopes of finding a replacspanent keyboard. (Please note, it is Friday evening, approximately 6:30p.m.) I frantically searched the Yellow Pages and came across an eye catching advertisspanent: USER FRIENDLY COMPUTING. After obtaining several price quotes, and feeling that they were a little expensive, I thought I would check out this company since I had nothing to lose (except my paycheck when I can't complete my work).
At first, I spoke to a woman (very pleasant) who informed me that she was the "answering service". I inquired about a computer keyboard and she said she would get the message to someone and they would call me back. Not knowing if this would actually occur, I got prepared to go to a local office equipment store and spend the extra money for a new keyboard. To my wonderful surprise, I don't think one minute passed when my phone rang. "Peter" from User Friendly Computing returned my call with regard to my inquiry about a keyboard.
I have lived in Santa Cruz all my life, and I cannot recall ever receiving such prompt, assured, professional and prompt business service. Not only did Peter locate a keyboard for me, but, obtained a much lower price quote. In addition, while Peter researched the availability of this particular keyboard, he made several phone calls but did NOT put me on hold. I was able to hear his conversation with the vendor and able to know exactly what was said, the cost quoted, etc., The most honest, professional, and expedient customer service I have ever received--and at no cost!
Within 1-2 minutes, Peter located the keyboard I was looking for, AND, at a much lower cost than what I was quoted at several other businesses.
So, Peter, this is simply a very gracious and appreciative "thank you" for taking the time to assist me in a time of need. It may sound kind of silly to some, but, when you rely on certain tools that you utilize on a day-to-day basis which may be necessary for you to complete your work, it can be a little frightening when a particular tool or equipment is not there to support you.
In closing, I must add that the other reason for sending you this letter is that I felt it would be most appropriate that the first document I typed on my new keyboard go to you and User Friendly Computing to express my gratitude and sincere appreciation for your assistance. With the utmost respect and sincerity, it would be without hesitation that I would recommend in a very high regard your company and services to anyone/businesses I know.
Thank you again--
Respectfully,
Sandi Evans